Terms & Conditions:
Refund and Returns Policy

Overview

Welcome to Lost Kitchen. Our return and cancellation policies vary depending on the product or service purchased (such as Masterclasses, Spice Kits, or general merchandise). Please review the specific sections below for details.

Masterclasses

  • Refunds & Date Changes: All Masterclass bookings are non-refundable. However, if you are unable to attend, you are welcome to send someone else in your place or transfer your booking to another date.
  • Cut-Off Period: Date changes cannot be made within 7 days of the scheduled class.
  • Vouchers: Masterclass vouchers are valid for 12 months from the date of purchase.
  • Dietary Requirements: Please notify us of any dietary requirements and allergies in advance of your class.
  • Questions? Contact us if you need more details regarding our classes.

Spice Kits & Boxes

  • 14-Day Return Window: Our refund and return policy for Spice Kits and Boxes lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer an exchange or refund.
  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Perishable Items: Perishable goods, such as food items, are non-refundable.
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.
  • Inspection & Processing: Once your return is received and inspected, we will send you an email notifying you that we have received your item, along with the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your credit card or original payment method within a set number of days.

General Returns & Other Merchandise

For all other standard non-perishable goods, our general refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account again.
  2. Next, contact your credit card company; it may take some time before your refund is officially posted.
  3. Then contact your bank. There is often processing time before a refund is posted.
  4. If you’ve completed all of these steps and still have not received your refund, please contact us at [email protected]

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [email protected] and ship your item to: 97 Highland Dr, Loughborough LE11 2HT

Gifts

  • Gift Certificates: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • Gift Giver Refunds: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

Shipping Returns

To return your product, please mail it to:  97 Highland Dr, Loughborough LE11 2HT

  • You are responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
  • Delivery times for exchanged products may vary depending on your location.
  • If you are returning higher-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

Contact us at [email protected] for any questions related to refunds, returns, or Masterclasses.